Return & Exchange Policy

Refund Procedures

Form of Refund: If you request a refund, the credit will be issued to the original form of payment—credit card, debit card, or cash—once the return is approved.

Processing Timeframe: After approval, refunds typically take 3–5 business days to reflect back in your bank or credit card account, depending on your financial institution. Allow up to 10 business days for the refund to complete processing.

Exchange vs. Refund: If you choose an exchange but your desired item is out of stock, you may opt for a refund or store credit.

Exchange Procedures

Subject to Availability: Exchanges depend on current inventory. If the requested size, color, or style is unavailable, you can:

• Receive a full refund to your original payment method.
• Accept store credit for the value of the returned item.

Price Difference: If the exchanged item has a higher price, you pay the difference at the time of exchange. If the exchanged item is lower in price, you will receive store credit for the difference.

Defective or Damaged Merchandise

Reporting Window: Notify us within 7 days of the purchase date if you discover a manufacturing defect—such as broken stitching, water-seam failure, or damaged outsole—so we can process a defect return.

Verification Process: Our team will inspect the item to confirm the defect. If verified, you are eligible for a full refund or an exchange for the same item.

Return Shipping (Defects Only): For defective merchandise purchased in-store, Cape Tip Sportswear will cover return shipping if the defect is confirmed by our inspection team.

Manufacturer Warranties: Many brands we carry have additional warranty coverage:

• Darn Tough Vermont: Lifetime unconditional warranty on all sock styles—worn-out pairs replaced free-of-charge, no receipt needed if purchased locally.
• The North Face: Limited lifetime warranty covers manufacturing defects; return to any authorized retailer with proof of purchase.
• Helly Hansen: 30-day satisfaction guarantee for unused items; beyond that, warranty claims handled by Helly Hansen directly.
• Other Brands (Kühl, On Running, Hoka One One, Saucony, Brooks, Under Armour): Any post-30-day manufacturing issues should be directed to the respective brand’s warranty center; Cape Tip Sportswear will assist you in contacting the manufacturer.
• On Running: 60-day “try-on” guarantee for used testers—they accept lightly used “test” shoes for a full-value exchange if you’re not satisfied. After 60 days, warranty coverage is limited to manufacturing defects only.

Darn Tough Vermont – Lifetime Guarantee

Lifetime Sock Warranty: Darn Tough guarantees their socks for life. If your Darn Tough socks wear out or fail due to a manufacturing defect, you can bring them to Cape Tip Sportswear or mail them directly to Darn Tough’s warranty service center. You will receive a replacement pair at no cost—proof of purchase is not required if purchased locally.

Local Exchange: Present your worn-out Darn Tough socks at our store. We will issue a replacement free-of-charge, provided the product is confirmed to be defective.

The North Face – Retail Returns & Warranty

In-Store Returns: If you purchased The North Face products at Cape Tip Sportswear, you may return them within 30 days in unused condition with tags for a refund or exchange.

Limited Lifetime Warranty: After 30 days, if a manufacturing defect arises—such as seam separation, zipper failure, or waterproof coating issues—return the item with proof of purchase. We will facilitate a claim under The North Face’s limited lifetime warranty, which may result in repair, replacement, or store credit.

Helly Hansen – 30-Day Returns & Warranty

Satisfaction Guarantee: You may return any Helly Hansen item purchased in-store within 30 days if it is unused and in original condition. After 30 days, Helly Hansen’s manufacturer warranty applies to defects only.

Warranty Claims: For defects beyond 30 days—such as seam failures, waterproof membrane issues, or zipper malfunctions—contact Helly Hansen’s customer service or visit their website to initiate a warranty claim. We will assist with documentation and verification.

Other Brands (Kühl, On Running, Hoka One One, Saucony, Brooks, Under Armour)

General Warranty Guidance: For brands such as Kühl, On Running, Hoka One One, Saucony, Brooks, and Under Armour:

• In-Store Return (First-Level): If you purchased an item in-store, return it to Cape Tip Sportswear within 30 days if it’s unused and in perfect condition. We will process the return or exchange per our policy.
• Manufacturer Defect (Post-30 Days): Submit an online warranty claim to the brand’s official warranty portal. Provide proof of purchase and photographic evidence of the defect. Cape Tip Sportswear can help facilitate these claims by providing invoice copies and diagnostic details.

Exceptions: For example, On Running offers a 60-day “try-on” guarantee for used testers—they accept lightly used “test” shoes for a full-value exchange if you’re not satisfied. After 60 days, warranty coverage is limited to manufacturing defects only.

Prepare Your Item

• Ensure Condition Compliance: Confirm the item is unworn, unwashed, and in its original state with all tags attached. Footwear must be in the original box.
• Gather Proof of Purchase: Present the original receipt, invoice, or packing slip. If you paid by card and lost the receipt, you may use the card statement plus a valid photo ID for verification.

Visit Our Store

Bring your item and proof of purchase to:

Business Hours:
• Monday–Saturday: 10 AM – 6 PM
• Sunday: 11 AM – 5 PM

Inspection & Approval

A store associate will inspect the returned merchandise to ensure it meets our condition requirements. Expect this verification to take 5–10 minutes per item.